Lifetime Warranty
Coverage remains valid as long as we are partners.
DD / Warranty & RMA
Lifetime Warranty Policy
We build long-term partnerships. Simple, transparent, and fast RMA processing for B2B professionals.
Fast Processing
RMA reports verified within 3-5 business days.
Easy Exchange
Direct credit or replacement sent with next order.
Warranty details
Know your coverage
What We Cover
- Touch Issues: Ghost touch, unresponsive touch, dead spots.
- Display Defects: Dead pixels, lines, backlight issues.
- Frame Separation: Bezel glue failure (cold glue issues).
What Is Void
- Physical Damage: Cracked glass, crushed LCDs, torn flex cables.
- Installation Damage: Screw damage, connector damage.
- Missing Stamps: Screens without DD warranty sticker.
Four simple steps
Hassle-free RMA Process
Collect & Pack
Pack defective screens safely in bubble wrap to prevent shipping damage.
Fill RMA Form
Contact sales to get the Excel form. List your quantities and models.
Ship Back
Ship to our Shenzhen or local warehouse (ask team for address).
Test & Refund
QC completed in 3 days. Passed items get credit or replacement.