Shipping policy

SHIPPING POLICY

Thank you for choosing DDMSCREEN.

We ship mobile phone screens, display assemblies, and related products to customers in many countries and regions worldwide. This Shipping Policy applies to both individual customers and business customers unless otherwise agreed in writing.

Order Processing

Order processing time depends on product availability, order quantity, product specifications, and current production or inventory conditions.

For products that are in stock, orders may be shipped as quickly as within 48 business hours after payment and order details have been confirmed.

For products that are temporarily out of stock, require replenishment, involve larger quantities, or require additional production or preparation, processing time may be longer.

Actual processing time may vary depending on:

Product model and specification;
Inventory availability;
Order quantity;
Production or replenishment schedule;
Quality inspection requirements;
Payment confirmation;
Shipping destination; and
Other order-specific requirements.

For the most accurate availability and estimated dispatch time, please contact us before or after placing your order at:

info@ddmscreen.com

Shipping Methods

Available shipping methods depend on the destination country or region, order quantity, package size, product type, and customer requirements.

Depending on the order, we may use international express delivery, air freight, freight forwarding, or other suitable logistics services.

For Business Customers or bulk orders, shipping arrangements may also be agreed separately through a quotation, pro forma invoice ("PI"), invoice, purchase agreement, or other written communication.

Where multiple shipping options are available, our team may recommend an appropriate method based on delivery speed, shipping cost, order quantity, and destination.

Estimated Delivery Time

Delivery time varies depending on the destination and shipping method selected.

Any delivery dates or transit times provided by DDMSCREEN are estimates only unless expressly guaranteed in writing.

Actual delivery times may be affected by factors including:

Destination country or region;
Shipping method;
Carrier schedules;
Customs clearance;
Local delivery conditions;
Public holidays;
Weather;
Transportation disruptions;
Government or customs inspections; and
Other circumstances outside our reasonable control.

If you require your order by a specific date, please contact us before placing your order so that we can check current inventory and available shipping options.

Shipping Costs

Shipping costs may vary depending on:

Destination;
Package weight and dimensions;
Order quantity;
Shipping method;
Delivery speed; and
Carrier charges.

Where applicable, shipping costs will be displayed during checkout, included in a quotation, or confirmed separately before shipment.

For wholesale, distributor, repair shop, or other Business Customer orders, shipping costs may be calculated separately based on the specific order.

International Shipping

DDMSCREEN serves customers in many countries and regions worldwide.

However, shipping availability may vary depending on destination, carrier coverage, import restrictions, customs regulations, and other local requirements.

Some destinations may not be available for direct shipping.

If you are unsure whether we can ship to your country or region, please contact us at info@ddmscreen.com before placing your order.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, sales tax, clearance fees, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise expressly stated or agreed in writing, these charges are not included in the product price or shipping fee and may be the responsibility of the customer.

Customs requirements vary by country and region.

Customers are responsible for providing accurate information required for customs clearance and for complying with applicable import requirements.

For Business Customers, customs clearance, duties, taxes, shipping responsibility, and delivery terms may be separately agreed in the applicable quotation, PI, invoice, purchase agreement, or other written agreement.

Order and Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

Recipient name;
Company name, if applicable;
Shipping address;
Postal or ZIP code;
Telephone number;
Email address; and
Any information required for local delivery or customs clearance.

Please review your shipping information carefully before placing your order.

If you notice an error after placing an order, contact us as soon as possible.

Once an order has been handed over to the carrier, we may not be able to change the delivery address.

Additional costs caused by incorrect or incomplete customer information may be charged to the customer where permitted by applicable law.

Tracking Information

Where tracking is available, tracking information will normally be provided after the order has been shipped.

Please note that tracking information may take some time to update after the carrier receives the shipment.

For bulk or freight shipments, tracking and shipping documents may be provided according to the applicable shipping arrangement.

Delays

We make reasonable efforts to process and ship orders promptly.

However, delays may occur due to inventory changes, production schedules, customs clearance, carrier delays, transportation disruptions, public holidays, weather, government restrictions, or other circumstances outside our reasonable control.

If a significant delay occurs before shipment, we may contact you with updated information or available options.

For urgent orders, we strongly recommend contacting our customer service team before placing the order to confirm current stock and estimated shipping time.

Lost or Damaged Shipments

Please inspect your shipment promptly upon delivery.

If your package appears damaged, missing items, or has other visible shipping-related issues, please take clear photos or videos of:

The outer packaging;
Shipping label;
Inner packaging; and
Affected products.

Please contact us as soon as possible at info@ddmscreen.com with your order number and supporting evidence so that we can review the issue and assist you.

For Business Customer orders, claims relating to transportation damage, insurance, loss, or delivery may also be handled according to the shipping terms or Incoterms agreed for the transaction.

B2B / Wholesale Orders

For wholesale, distributor, repair shop, reseller, or other Business Customer orders, shipping terms may vary depending on order volume, destination, product type, and commercial arrangement.

Specific terms regarding:

Production lead time;
Dispatch date;
Freight charges;
Shipping method;
Customs clearance;
Insurance;
Incoterms; and
Risk of loss

may be stated in the applicable quotation, PI, invoice, purchase agreement, or other written agreement.

Where separately agreed B2B shipping terms conflict with this general Shipping Policy, the separately agreed commercial terms will apply to that transaction.

Consumer Rights

Nothing in this Shipping Policy limits any mandatory rights available to consumers under applicable laws in their country or region.

Where applicable mandatory consumer protection laws provide rights or remedies that differ from this Shipping Policy, those mandatory requirements will apply.