Privacy policy

PRIVACY POLICY

Last Updated: September 30, 2026

DDMSCREEN respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how DDMSCREEN ("DDMSCREEN", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information when you visit our website, purchase our products, communicate with us, or otherwise use our services.

This Privacy Policy applies to both individual consumers and business customers, including repair shops, wholesalers, distributors, retailers, resellers, and other commercial customers.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information.

Contact Information

This may include:

  • Name;

  • Email address;

  • Telephone or WhatsApp number;

  • Billing address;

  • Shipping address;

  • Company name;

  • Job title; and

  • Other contact information you provide.

Order and Transaction Information

When you place an order or request a quotation, we may collect:

  • Products ordered;

  • Product models and specifications;

  • Order quantity;

  • Order history;

  • Transaction details;

  • Payment status;

  • Shipping information;

  • Customs or delivery information;

  • Returns, refunds, and warranty information; and

  • Communications relating to your order.

Payment Information

Payments may be processed by Shopify, payment gateways, banks, card networks, or other third-party payment providers.

Depending on the payment method used, these providers may collect payment card details, billing information, bank information, or other information necessary to process your transaction.

DDMSCREEN may receive transaction-related information from these providers but may not receive or store complete payment card details where those details are processed directly by the payment provider.

Business Customer Information

For B2B, wholesale, distributor, reseller, or other commercial inquiries, we may also collect information such as:

  • Company name;

  • Business address;

  • Business contact information;

  • Purchase requirements;

  • Order volumes;

  • Product preferences;

  • Quotation history;

  • Tax or customs information where necessary;

  • Shipping and logistics requirements; and

  • Other information relevant to our business relationship.

Website and Device Information

When you visit our website, we or our service providers may automatically collect information including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device identifiers;

  • General geographic location derived from IP address;

  • Pages viewed;

  • Products viewed;

  • Referring websites;

  • Date and time of access;

  • Shopping cart activity; and

  • Other information about how you interact with our website.

This information may be collected through cookies, pixels, tags, analytics technologies, or similar tools.

Communications

If you contact us by email, WhatsApp, telephone, website form, social media, or another communication channel, we may collect information contained in those communications.

This may include product inquiries, quotation requests, customer service requests, warranty claims, complaints, feedback, photographs, videos, and other information you choose to provide.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly From You

For example, when you:

  • Place an order;

  • Create an account;

  • Request a quotation;

  • Contact customer service;

  • Subscribe to marketing communications;

  • Request warranty or after-sales support;

  • Submit a return or refund request; or

  • Communicate with us regarding a business relationship.

Automatically

Certain information may be collected automatically when you use our website through cookies, analytics technologies, log files, pixels, and similar technologies.

From Service Providers and Business Partners

We may receive information from service providers involved in operating our business, including:

  • Shopify;

  • Payment processors;

  • Shipping and logistics providers;

  • Fraud prevention providers;

  • Analytics providers;

  • Advertising platforms;

  • Customer service providers; and

  • Other technology or business service providers.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes including:

Providing Products and Services

We use information to:

  • Process and fulfill orders;

  • Confirm payments;

  • Arrange shipping and delivery;

  • Provide order updates;

  • Handle returns and refunds;

  • Process warranty claims; and

  • Provide customer service.

B2B and Wholesale Services

For business customers, we may use information to:

  • Prepare quotations;

  • Provide wholesale pricing;

  • Process commercial orders;

  • Manage distributor or reseller relationships;

  • Coordinate production and inventory;

  • Arrange international logistics;

  • Provide technical and after-sales support; and

  • Maintain our commercial relationship with you.

Communication

We may use your contact information to respond to inquiries, provide customer support, communicate about orders, and send important administrative or service-related information.

Website and Service Improvement

We may use information to understand how customers use our website and services, diagnose technical issues, improve website performance, develop products, and improve the customer experience.

Security and Fraud Prevention

We may process information to:

  • Detect fraud;

  • Prevent unauthorized transactions;

  • Protect our website and systems;

  • Verify transactions;

  • Investigate suspicious activity; and

  • Protect our customers and business.

Marketing and Advertising

Subject to applicable law and your privacy choices, we may use information to:

  • Send promotional communications;

  • Measure advertising performance;

  • Understand customer interests;

  • Display relevant advertising; and

  • Improve our marketing campaigns.

Where consent is required by applicable law, we will seek consent before using personal information for relevant marketing or advertising activities.

Legal and Regulatory Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Meet tax, accounting, customs, or recordkeeping obligations;

  • Respond to lawful requests from authorities;

  • Establish or defend legal claims;

  • Enforce our Terms of Service; and

  • Protect our legal rights.

4. LEGAL BASES FOR PROCESSING

Where applicable data protection law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

  • Performance of a contract with you;

  • Steps taken at your request before entering into a contract;

  • Compliance with legal obligations;

  • Our legitimate business interests;

  • Your consent; or

  • Another lawful basis available under applicable law.

Where processing is based on consent, you may withdraw your consent subject to applicable law.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, analytics technologies, and similar tools.

These technologies may be used to:

  • Keep the website functioning properly;

  • Remember preferences;

  • Maintain shopping cart functionality;

  • Understand website traffic;

  • Measure website performance;

  • Prevent fraud;

  • Analyze customer behavior;

  • Measure advertising performance; and

  • Provide relevant marketing or advertising.

Some cookies are necessary for the website to operate, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, you may be provided with options to accept, reject, or manage non-essential cookies.

You may also be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

6. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure used to operate our online store and may process personal information when you visit, interact with, or make purchases through our website.

Information processed through Shopify may include contact information, device information, transaction information, shopping activity, order information, and other information necessary to operate the ecommerce platform.

Shopify processes personal information according to its own applicable privacy policies and, in certain circumstances, on behalf of merchants such as DDMSCREEN.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These may include:

Shopify and Technology Providers

We may share information with Shopify and other technology providers that support our website and ecommerce operations.

Payment Providers

Information may be shared with payment processors, banks, card networks, fraud prevention services, and other financial service providers in order to process transactions.

Shipping and Logistics Providers

We may provide relevant information to:

  • Express carriers;

  • Freight forwarders;

  • Warehouses;

  • Customs brokers;

  • Delivery partners; and

  • Other logistics providers

where necessary to deliver orders.

Service Providers

We may use third parties for services including:

  • Website hosting;

  • Customer support;

  • Email services;

  • Analytics;

  • Advertising;

  • Marketing;

  • Fraud prevention;

  • IT services; and

  • Business operations.

These providers may process information on our behalf or for purposes described in their own privacy notices, depending on the service.

Professional Advisers and Authorities

We may disclose information to accountants, lawyers, insurers, auditors, government agencies, customs authorities, law enforcement agencies, courts, or regulators where reasonably necessary or legally required.

Business Transactions

If DDMSCREEN or its business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

8. ADVERTISING AND DATA SHARING

We may use third-party advertising, analytics, or marketing technologies to understand website activity, measure marketing performance, and advertise our products.

We do not sell personal information in exchange for money.

However, certain advertising or analytics activities involving cookies or similar technologies may be considered a "sale", "sharing", "targeted advertising", or similar activity under the privacy laws of certain jurisdictions.

Where applicable law provides you with the right to opt out of these activities, we will provide or honor applicable privacy choices and opt-out mechanisms.

9. INTERNATIONAL DATA TRANSFERS

DDMSCREEN serves customers in many countries and regions.

As a result, personal information may be processed, stored, or transferred outside the country or region in which you live.

Our service providers, including ecommerce, payment, technology, advertising, analytics, logistics, and cloud service providers, may operate in different countries.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Please note that data protection laws in another country may differ from those in your country of residence.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders;

  • Maintain customer and business relationships;

  • Provide warranty and after-sales support;

  • Meet accounting and tax obligations;

  • Comply with legal requirements;

  • Resolve disputes;

  • Prevent fraud; and

  • Enforce agreements.

The retention period may vary depending on the type of information, the nature of the transaction, applicable law, and legitimate business requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal obligations.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials secure and should contact us if they believe their account or personal information has been compromised.

12. YOUR PRIVACY RIGHTS

Depending on your country or region, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request information about how your personal information is processed;

  • Access personal information we hold about you;

  • Correct inaccurate or incomplete information;

  • Request deletion of personal information;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Withdraw consent where processing is based on consent;

  • Request data portability where applicable;

  • Opt out of certain marketing communications;

  • Opt out of certain targeted advertising;

  • Opt out of the sale or sharing of personal information where applicable; and

  • Exercise other rights provided under applicable privacy laws.

These rights are subject to applicable legal requirements and exceptions.

We may need to verify your identity before processing certain privacy requests.

You will not be discriminated against for exercising privacy rights available to you under applicable law.

To submit a privacy request, contact:

info@ddmscreen.com

Please include sufficient information for us to understand and process your request.

13. MARKETING COMMUNICATIONS

You may receive marketing communications from us where you have subscribed, requested information, previously interacted with us in a manner permitted by applicable law, or otherwise provided permission.

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the communication or by contacting:

info@ddmscreen.com

Please note that even if you opt out of marketing messages, we may still send non-promotional communications related to your orders, payments, warranty claims, customer service requests, security, or other transactions.

14. B2B COMMUNICATIONS

If you interact with DDMSCREEN on behalf of a company or other organization, we may process your professional contact information for purposes including:

  • Responding to business inquiries;

  • Preparing quotations;

  • Negotiating or performing contracts;

  • Managing orders;

  • Providing after-sales support; and

  • Maintaining our business relationship.

Where required by applicable law, business contacts may have privacy rights with respect to personal information associated with them.

15. CHILDREN'S PRIVACY

Our website and products are not directed to children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at info@ddmscreen.com so that we can review the matter.

16. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social media platforms, payment services, shipping providers, or other external services.

We are not responsible for the privacy practices of third parties.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

17. REGION-SPECIFIC PRIVACY RIGHTS

Privacy and data protection laws vary between countries and regions.

Customers in certain jurisdictions, including the European Economic Area, United Kingdom, Switzerland, certain U.S. states, and other regions, may have additional rights under applicable privacy laws.

Nothing in this Privacy Policy is intended to limit privacy rights that cannot legally be waived or restricted.

Where applicable law provides greater protection than this Privacy Policy, the mandatory requirements of that law will apply.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;

  • Our website;

  • Our products and services;

  • Technology;

  • Service providers; or

  • Applicable legal requirements.

The latest version will be published on this page together with the date of the most recent update.

Where required by applicable law, we will provide additional notice of material changes.

19. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us:

DDMSCREEN

Email:
info@ddmscreen.com

Phone / WhatsApp:
 +86 185 8009 4444

Contact Address:
Yusheng Industrial Park
Shiyan Street, Bao'an District
Shenzhen, Guangdong
China