Terms of service

SECTION 3 - ORDERS AND CUSTOMER TYPES

DDMSCREEN serves both individual consumers ("Consumers") and business customers ("Business Customers"), including repair shops, wholesalers, distributors, retailers, resellers, and other commercial buyers.

Products may be purchased for personal use, repair, resale, distribution, wholesale, or other legitimate commercial purposes.

When you place an order, you are making an offer to purchase products from DDMSCREEN. We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including due to product availability, pricing errors, suspected fraud, shipping restrictions, incorrect information, or other circumstances that prevent us from fulfilling the order.

Please verify the product model, specification, quantity, compatibility, shipping address, and contact information before submitting your order.

For Business Customers, wholesale or commercial orders may be subject to additional or different terms contained in quotations, pro forma invoices ("PI"), invoices, purchase agreements, distributor agreements, or other written agreements between DDMSCREEN and the Business Customer.

Where such separately agreed written commercial terms conflict with these general Terms of Service, the separately agreed commercial terms will apply to the relevant Business Customer and transaction.

Nothing in these Terms limits any mandatory statutory rights available to Consumers under applicable law.

SECTION 4 - PRICING, TAXES AND B2B QUOTATIONS

Prices displayed on our website may be changed from time to time without prior notice.

Retail pricing and Business Customer pricing may differ.

Wholesale or B2B pricing may depend on factors including:

Product model;
Product specification;
Quantity;
Order frequency;
Shipping destination;
Payment method;
Shipping method; and
Current market conditions.

A quotation provided to a Business Customer may have a stated validity period and may be subject to minimum order quantities or other commercial conditions.

Unless expressly stated otherwise, product prices may exclude:

Shipping charges;
Customs duties;
Import taxes;
VAT;
Sales tax;
Customs clearance fees;
Bank charges; and
Other charges imposed by the destination country or third-party service providers.

Customers are responsible for applicable taxes, customs duties, and import charges unless DDMSCREEN expressly agrees otherwise in writing.

For Consumers, nothing in this section affects any mandatory pricing or disclosure requirements applicable under the laws of their country or region.

SECTION 5 - INTERNATIONAL SHIPPING AND DELIVERY

DDMSCREEN supplies customers in multiple countries and regions worldwide.

Available shipping methods, delivery times, costs, and delivery restrictions may vary depending on the destination, order quantity, product type, and carrier.

Estimated delivery times are provided for reference and are not guaranteed unless expressly agreed in writing.

We are not responsible for delays caused by circumstances outside our reasonable control, including customs clearance, carrier delays, transportation disruptions, weather, natural disasters, government restrictions, or other force majeure events.

Consumer Orders

For Consumers, responsibility for loss or damage during delivery will be determined in accordance with applicable mandatory consumer protection laws.

Nothing in these Terms transfers transportation risk to a Consumer earlier than permitted under applicable law.

Business Orders

For Business Customers, risk of loss, transportation responsibility, insurance responsibility, customs clearance, and delivery obligations may be determined according to the shipping terms, Incoterms, quotation, invoice, purchase agreement, or other written terms agreed for the transaction.

Business Customers purchasing internationally are responsible for understanding applicable import, customs, tax, certification, and regulatory requirements in their destination country unless otherwise agreed in writing.

SECTION 6 - 12-MONTH DDMSCREEN COMMERCIAL WARRANTY

Unless otherwise stated for a specific product or agreed separately in writing, DDMSCREEN provides a 12-month limited commercial warranty from the date of delivery.

This warranty is provided by DDMSCREEN in addition to any mandatory statutory rights that Consumers may have under applicable local law.

For Consumers, this 12-month commercial warranty does not replace, restrict, reduce, or exclude any legal guarantee, statutory warranty, or other mandatory consumer protection rights provided by applicable law.

Warranty Coverage

The DDMSCREEN commercial warranty generally covers manufacturing defects and product quality issues arising during normal and appropriate use.

Warranty coverage generally does not include damage caused by:

Incorrect or improper installation;
Physical or accidental damage;
Cracked or broken screens caused after delivery;
Liquid damage;
Excessive pressure, bending, impact, or dropping;
Improper handling or storage;
Unauthorized repair or modification;
Use with incompatible devices or components;
Misuse or abnormal operating conditions; or
Other damage unrelated to a manufacturing or product quality defect.

Replacement screens should be properly inspected and tested before final installation whenever technically appropriate.

Warranty Claims

Customers requesting warranty service should contact:

info@ddmscreen.com

Please provide:

Order number or purchase record;
Product model;
Quantity affected;
Description of the issue; and
Clear photos or videos demonstrating the issue where reasonably necessary.

We may request additional diagnostic information to evaluate the claim.

Approved warranty claims may be resolved through repair, replacement, account credit, partial refund, full refund, or another appropriate solution depending on the circumstances and applicable law.

Business Customers

For Business Customers, warranty procedures, defect rates, testing requirements, return quantities, replacement arrangements, credits, and other after-sales terms may be separately agreed in a quotation, PI, invoice, distributor agreement, or other written commercial agreement.

Such separately agreed terms will apply to the relevant B2B transaction.

SECTION 7 - RETURNS AND REFUNDS

DDMSCREEN offers a 30-day return policy, subject to the conditions below and our Refund Policy.

This 30-day policy is a commercial return policy provided by DDMSCREEN and does not limit any mandatory return, cancellation, withdrawal, refund, or consumer protection rights available under applicable local law.

Consumer Orders

Consumers may request a return within 30 days after receiving the product.

Unless the item is defective, incorrect, damaged upon arrival, or otherwise protected by applicable law, products returned under our voluntary 30-day policy generally must:

Be unused;
Be uninstalled;
Be in their original condition;
Include original packaging where applicable; and
Include proof of purchase.

Consumers in certain jurisdictions may have additional statutory cancellation or withdrawal rights.

For example, qualifying Consumers in the European Union generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable exceptions.

Where mandatory local consumer laws provide greater rights than this policy, those mandatory rights will apply.

Business Orders

Returns of wholesale, bulk, customized, distributor, or other Business Customer orders may be subject to prior authorization and separate commercial conditions.

B2B return terms may depend on factors including:

Order quantity;
Product condition;
Product model;
Whether products have been installed or used;
Customized specifications;
Agreed inspection procedures; and
Terms contained in the applicable quotation, PI, invoice, or agreement.

Business Customers should contact DDMSCREEN before returning any goods.

Unauthorized B2B returns may be refused.

Product Testing and Installation

Where technically appropriate, replacement screens should be tested before permanent installation.

Products that have been damaged during installation, modified, physically damaged, or improperly handled may not qualify for a voluntary return or commercial warranty claim unless mandatory applicable law provides otherwise.

SECTION 18 - DISCLAIMER OF WARRANTIES

Except for the express DDMSCREEN commercial warranty described in these Terms and any warranties or statutory rights that cannot lawfully be excluded, the website and Services are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always operate without interruption, delay, error, or security issues.

Customers are responsible for verifying product compatibility, specifications, model numbers, and technical requirements before purchase and installation.

Nothing in this section excludes, restricts, or reduces:

The DDMSCREEN 12-month commercial warranty expressly provided under these Terms; or
Any mandatory statutory warranty, legal guarantee, consumer right, or remedy that cannot legally be excluded under applicable law.

SECTION 19 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, DDMSCREEN will not be responsible for indirect, incidental, special, punitive, or consequential losses resulting from use of our website, Services, or products.

For Business Customers, this may include loss of profits, business interruption, lost revenue, lost contracts, lost data, or other indirect commercial losses, to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

For Consumers, this section does not affect mandatory statutory rights or remedies available under the laws applicable to the Consumer.

Nothing in this section eliminates DDMSCREEN's obligations under our express commercial warranty.

SECTION 22 - ENTIRE AGREEMENT AND B2B COMMERCIAL TERMS

These Terms, together with our:

Privacy Policy;
Refund Policy;
Shipping Policy;
Warranty Policy; and
Other policies expressly incorporated by reference,

govern general use of our website and Services.

For Business Customers, quotations, pro forma invoices, invoices, purchase agreements, distributor agreements, written order confirmations, or other separately agreed commercial terms may supplement these Terms.

If separately agreed B2B terms conflict with these general Terms, the separately agreed terms will govern the relevant commercial transaction to the extent of that conflict.

Mandatory laws that cannot legally be waived or excluded will continue to apply.

SECTION 24 - GOVERNING LAW AND INTERNATIONAL CUSTOMERS

These Terms of Service are generally governed by and construed in accordance with the laws of Hong Kong SAR, without regard to conflict-of-law principles, unless applicable mandatory law requires otherwise.

Consumers

If you are a Consumer, this choice of governing law does not deprive you of any mandatory consumer protection rights available under the laws applicable to you.

Nothing in these Terms requires a Consumer to waive any right to bring a claim before a court or authority where such right cannot legally be waived under applicable law.

Business Customers

For Business Customers, unless otherwise agreed in writing, disputes arising from these Terms or a transaction with DDMSCREEN will be governed by the laws of Hong Kong SAR and submitted to the competent courts of Hong Kong SAR.

A quotation, purchase agreement, distributor agreement, or other B2B contract may specify different governing law, jurisdiction, arbitration, or dispute resolution arrangements.